An AI assistant answers enquiries on WhatsApp around the clock – with your knowledge, in your tone. When it matters, it hands over to your team.
Many customers would rather send a quick message than call or fill in a form – in the evenings and at weekends too. If no reply comes, they ask elsewhere.
Enquiries are answered immediately – after hours, at weekends and during holidays too.
The assistant knows your services, prices, opening hours and frequently asked questions – and answers in your tone.
For special requests, complaints or important decisions, the assistant hands over to a person – along with the conversation so far.
Together we define which questions the assistant answers itself and when it hands over to your team. All conversations remain traceable for you.
Connected to Microsoft 365, CRM, ERP or your own databases – the AI works where your data lives.
The WhatsApp assistant can be linked with other AI agents – for quotes, appointments or your inbox, for example.
Staff ask via WhatsApp for instructions, contact details or procedures – the assistant answers from your company knowledge.
We clarify which enquiries come in via WhatsApp and which of them the assistant should handle.
We teach the assistant your knowledge, define the rules for handover and test with real questions.
We operate the assistant, review the conversations with you and keep improving it.
Yes, and rightly so: the assistant introduces itself as your company’s digital assistant. If a customer would rather talk to a person, it hands over to your team.
Then it says so honestly and hands over to your team – with the conversation so far, so nobody has to start again.
Anything in your documents: services, prices, opening hours, processes and frequently asked questions. When connected to your systems, it can also give information on orders or appointments.
We advise you on privacy-compliant use. If you wish, the AI processing can run entirely on our hardware in Germany; for personal data we conclude a data processing agreement (DPA) with you. WhatsApp itself is subject to Meta’s terms.
With a no-obligation first conversation: you tell us what you’d like to use AI for, and we show you a prototype with your own use cases early on.
Send us the typical questions you receive via WhatsApp, phone or email – we will show you how an AI assistant would answer them. The initial consultation is free of obligation.